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Harlow Strata > Privacy Policy

Harlow Strata Services Privacy Policy

At Harlow Strata Services, we care about your privacy.  How we handle your personal information is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles under that Act.  We want you to understand what this means for you, including the rights that you have over your personal information.

This Policy (Policy) describes how we maintain your privacy when handling your personal information.  It applies if you’re based in Australia and:

By providing personal information to us, you consent to us collecting, holding, using and disclosing that information in accordance with, and for the purposes specified in, this Policy.

In this Policy, the terms we, us, our refer to Harlow Strata Services.

Personal information means information that identifies you or could reasonably identify you as an individual.  This includes facts and opinions, whether they’re true or not.

The types of personal information we may collect about you may include:

  • your name, postal and street address, email address and telephone number.
  • your gender, age, profession, role and place of work;
  • records of our communications with you, including any complaints, requests or queries;
  • your payment information, such as your credit card or direct debit information and ABN;
  • details of the services we’ve provided to you, or that you’ve enquired about, including any additional information necessary to deliver those and services and respond to your enquiries.
  • information that you enter or upload into our systems (or that another person enters or uploads);
  • information that you post to our Sites or Channels;
  • when you access our, services, Sites or Channels; and
  • any other personal information that may be required in order to facilitate your dealings with us.

In Australia, some personal information is considered ‘sensitive information’.  This includes information about sexual orientation, religious beliefs, and memberships of professional or trade associations.  This type of personal information is generally afforded a higher level of protection under the Privacy Act.

Harlow Strata Services will only collect sensitive information about you if you have provided the information to us yourself, or if you otherwise consent to us collecting it.  You don’t have to give us your personal information. However, if you don’t, it may affect our ability to do business with you.

We collect your personal information (including information entered or uploaded by you, or on your behalf, into our applications or services) for the purpose of:

  • providing you with the services you’ve asked for;
  • helping us operate, protect, improve and develop our business (including our services) and our users’ experience;
  • helping us customise and improve your experience;
  • assisting your authorised third parties;
  • providing technical and other service support, administrative messages, reminders, technical notes, updates and information to you and your authorised third parties;
  • keeping you informed about our services;
  • enabling secure access to services;
  • responding to any feedback, queries or complaints;
  • fulfilling our legal and regulatory obligations; and
  • otherwise as may be required for the general management and conduct of our business.  

We’ll only use or disclose your personal information:

  • for the purpose for which it was collected (or a related purpose that you would reasonably expect);
  • for any other purpose for which you’ve given your consent; and
  • otherwise where we are permitted or required to do so by law.

We won’t sell your personal information to third parties without your consent, nor will we disclose any personal information to any other lot without written consent (or your authorised third party consent).

Some of the recipients we may disclose your personal information to include third party service providers who help us deliver services to you.  These third parties provide a variety of services, including, archiving, auditing, professional advisory, credit checks, banking, data processing, website, and technology services.  Each of these third parties are carefully selected.  They’re only permitted to use your personal information to the extent necessary for them to provide their services to us.

The security of your personal information is at the heart of our business.  We understand that you trust us with very important information, and we are committed to protecting it.

When you share personal information with us, we may store it in electronic form.  We take reasonable steps to protect the personal information you give us from unauthorised access, use or disclosure, in line with industry standards.

We’re also committed to protecting your information offline.  Where we hold your business information, personal information and sensitive information, it’s subject to access controls.

While we take reasonable measures to protect your personal information when it’s in our hands,  we can’t guarantee the security of the internet as a whole. If you’re using our services, services, Sites or Channels online, please ensure you’re doing so in a secure environment.  In addition, if you use email to send and receive your personal information,  please be aware that the information may be less secure in transit.

If you’re not happy with how we’ve handled your personal information, please use contact us.  We’ll investigate your complaint and respond to you as quickly as possible.  If you’re not satisfied with how we’ve handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).  The OAIC has the power to investigate the matter and make a determination. For more information please visit the OAIC’s website.

Sometimes this Policy will need to be updated.  Any changes will be effective immediately on the posting.  Please check this Site regularly to see if there have been any changes. Officer using the contact details set out below.

By continuing to use our services, applications or Site, or otherwise continuing to deal with us, you accept these changes and this Policy as it applies from time to time.